What is Natural Language Processing? Definition and Examples Natural language processing (NLP) is a form of artificial intelligence (AI) that allows computers to understand human language, whether it be written, spoken, or even scribbled. As AI-powered devices and services become increasingly more intertwined with our daily lives and world, so too does the impact that …
Category Archives: Artificial Intelligence
Conversational Marketing: Why AI-powered chatbots are the future of Customer Engagement
That means email needs to be a tool that brands use to listen to their customers and prospects – not just a megaphone to amplify marketing messages. The second-most cited use case was for collecting customer satisfaction surveys. However, conversational customer engagement is also useful for all sorts of transactional and operational communications. That includes …